What events do you design for?
Aisha The Label creates custom gowns for prom and special events including galas, milestone birthdays, and exclusive occasions. Each garment is designed from scratch for one client.
Do you sell ready-to-wear or off-the-rack pieces?
No. Aisha The Label is exclusively a custom dressmaking studio. Every piece is made to order for one client. There is no catalog, no ready-to-wear, and no standard sizing.
How do I get started?
Begin by submitting an inquiry. Share your event details, design vision, and budget range. If your inquiry is a good fit, you will be contacted with next steps to schedule your consultation.
Will I have to pay customs duties or taxes?
Possibly. International orders may be subject to customs duties, VAT, or import taxes depending on your country. These charges are the customer’s responsibility.
We recommend checking with your local customs office before placing an order.
When will I receive pricing for my garment?
Pricing is provided after your consultation and once your design direction has been confirmed. The cost of your garment depends on the design, fabric selections, and overall complexity.
Can I get a price estimate before booking a consultation?
No. Because each garment is designed from scratch, pricing cannot be estimated without a confirmed design direction. The consultation is where your design is developed and pricing is determined.
Is a consultation required?
Yes. A consultation is required for all clients before any design work begins.
Is there a fee for the consultation?
Yes. A $150 consultation fee is required.
How do I book a consultation?
Consultations are offered to clients whose inquiries align with our process and availability. You must submit an inquiry first. you will be contacted with next steps to schedule your consultation.
How long does the process take?
A minimum of 6 weeks is required from the time your deposit is received to delivery. This timeline includes design development, sourcing, production, and finishing. More complex designs may require additional time.
My event is in less than 6 weeks. Can you still make my dress?
No. We do not offer rush orders. If your event is less than 6 weeks away from the time you are ready to place a deposit, we will not be able to take your order.
When do I need to make a payment?
A 50% deposit is required to begin production of your garment.
Before this stage, you will complete an inquiry and consultation where your design, details, and pricing are confirmed.
Once you approve your design and final price, a deposit is required to secure your project and move forward into production.
The remaining balance must be paid prior to delivery.
Can I return or exchange my garment?
Due to the custom nature of each Aisha The Label garment, all sales are final. Every piece is designed and produced specifically for the individual client, based on their measurements and approved design selections. Because of this, garments cannot be resold or reassigned once production has begun. We do not offer returns, refunds, or exchanges. If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with photo or video evidence. Approved cases will be reviewed and resolved accordingly.
When is the remaining balance due?
The remaining 50% balance is due prior to delivery. Final payment details will be confirmed during your process.
How many revisions are included?
Each custom design includes up to 2 revisions during the design phase. Revisions beyond this are not included and may be limited depending on the stage of production.
Do you accept rush orders?
No. Rush orders are not offered. Each garment requires a minimum of 6 weeks to ensure proper craftsmanship and quality.
What if my question isn’t answered here?
If you still have questions, you can include them when submitting your inquiry. We will address them as part of the intake process.