Terms of service

Terms of Service

Effective Date: 04/01/2026

Welcome to Aisha The Label. These Terms of Service outline the rules, responsibilities, and legal agreements governing your use of our website and services. By accessing or using our site, you agree to be bound by the following terms.

1. About Aisha The Label

Aisha The Label is a U.S.-based custom design studio offering made-to-order garments through a consultation-based process. Each piece is designed individually and produced by our tailoring team.

2. Custom Design Process

Aisha The Label operates on a custom design model. All garments are created through the following process:

  • Inquiry submission
  • Consultation (required)
  • Design development
  • Pricing confirmation
  • Deposit payment
  • Production

Submitting an inquiry does not guarantee service. Consultations are required before any design work begins.

3. Consultation

A consultation is required for all clients before any custom work begins.

  • A $150 consultation fee is required
  • Consultations are scheduled after inquiry review

4. Pricing

Pricing is determined after the consultation and design development process.

  • Final pricing depends on design complexity, fabric selection, and craftsmanship
  • Estimates are not provided before consultation

5. Deposits and Payments

A 50% deposit is required to secure your project and begin production.

  • Production does not begin until the deposit is received
  • The remaining balance must be paid prior to delivery

All payments are processed in USD.

We accept:

  • Shopify Payments (Visa, Mastercard, AmEx, Discover)


6. Production Timeline

Each garment requires a minimum of 6 weeks from the date the deposit is received.

  • More complex designs may require additional time
  • Production timelines begin after the deposit is confirmed
  • Rush orders are not available

7. Revisions

Each custom design includes up to 2 revisions during the design phase.

  • Additional revisions are not included
  • Revision availability may be limited depending on the stage of production

8. Cancellations

  • Cancellations before the consultation may be requested
  • Consultation fees are non-refundable once completed
  • Once a deposit is made and production begins, the order is considered final

9. Shipping Information

We ship worldwide using trusted carriers.

  • UPS is used for all U.S. deliveries
  • DHL Express is used for international deliveries

Shipping timelines begin after production is complete.

Tracking information will be provided once your garment has been dispatched.

10. Returns and Exchanges

Due to the custom nature of our garments:

  • All sales are final
  • We do not offer refunds, returns, or exchanges

If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery with photo or video evidence.

11. Intellectual Property

All content, branding, logos, product designs, and materials are the exclusive property of Aisha The Label. Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Analytics and Advertising Tools

We use tools such as Google Analytics, Meta (Facebook & Instagram), Pinterest, TikTok, and Google Ads to improve user experience and marketing performance.

13. Limitation of Liability

Aisha The Label is not responsible for indirect, incidental, or consequential damages arising from the use of our website or services, including delays, shipping issues, or production timelines.

14. Changes to These Terms

We may update these Terms of Service at any time. Continued use of our website constitutes acceptance of any changes.

15. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved in the courts of North Carolina.

16. Contact Us

📧 hello@aishathelabel.com
🌐 https://aishathelabel.com

17. Mobile Messaging Policy (SMS Disclosure)

By providing your mobile phone number, you agree to receive automated messages including promotions, updates, and reminders.

Message frequency may vary. Standard message and data rates may apply.

Reply STOP to opt out, or HELP for assistance.

Your data is handled according to our Privacy Policy and is not shared for third-party marketing